The Neuroscience Group of Northeast Wisconsin, S.C.
Appointment/Pre-Registration Scheduler
POSITION PURPOSE: As an integral member of the Reception Services Team, the Appointment/Pre-registration Scheduler provides a valuable service to our patients, physicians, and clinical staff by maintaining the office schedule according to assigned protocol.
POSITION REPORTS TO: The Appointment/Pre-registration Scheduler works within a team environment with staff and physicians and reports to the Director of Clinical Services.
RESPONSIBILITIES:
· Supports and promotes the mission and strategic vision of the organization
· Supports and promotes the Ideal Patient Experience and Brand Building Basics
· Pre-registers new and established patients verifying all demographic and insurance information making corrections as needed.
· Schedules all appointments requested by referring practitioners and patients.
· Advises patients of clinic financial policies when scheduling appointments.
· When appropriate, reminds patient/referring physician’s office of the need for an HMO referral when scheduling the appointment.
· Inputs and manages physician and midlevel provider schedule templates according to protocol.
· Notifies appropriate departments of any change in physician and midlevel provider schedule/add-on patients.
· Schedules ancillary meetings and depositions as appropriate and manages the conference room schedule.
· Attends team and staff meetings regularly
· Coordinates and distributes monthly physician call schedules.
· All other temporary and/or permanent duties as assigned by the Director of Clinical Services.
KNOWLEDGE/SKILLS REQUIRED TO BE SUCCESSFUL IN THIS POSITION:
· Two years experience in customer service related field.
· Prior experience in telephone/switchboard operation.
· Experience with appointment scheduling on a computerized system.
· Basic computer knowledge and keyboarding skills.
*This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of The Neuroscience Group of Northeast Wisconsin are expected to perform tasks as assigned by The Neuroscience Group of Northeast Wisconsin supervisory/management personnel, regardless of job title or routine job duties.