The Neuroscience Group of Northeast Wisconsin, SC
REGISTERED NURSE- TRIAGE
POSITION DESCRIPTION
POSITION PURPOSE: As an integral member of the Clinical Services Team, the Triage Nurse is responsible for managing all incoming calls from patients regarding clinical issues, and in collaboration with the physician/nurse practitioner, addressing patient needs in a timely manner.
POSITION REPORTS TO: The Triage Nurse shall report to the Manager of Clinical Care Services and work within a team environment with staff and physicians.
RESPONSIBILITIES:
· Supports and promotes the mission and strategic vision of the organization
· Supports and promotes the ideal patient experience and brand building basics
· Serves as the primary contact for patients telephoning the office with questions or problems/concerns that are of a clinical nature.
· Triages patient calls and communicates with the patient's MD/AP regarding the appropriate action.
· Initiates followup phone calls to patients for the purpose of reinforcing educational information, assessing response to treatment/medication, and informing them of test results and the subsequent plan of care.
· Documents in the medical record, in a timely and accurate manner, all pertinent patient information to ensure continuity of patient care.
· Responsible for patient teaching/education with regard to medication injections.
· Stocks and maintains sample medication closet, dispensing samples as directed by physician.
· Assists patients with the enrollment process necessary for financial assistance in order to obtain prescribed medication as appropriate.
· Regularly attends and contributes positively to team and organizational meetings.
· All other temporary and/or permanent duties as assigned by the Manager of Clinical Care Services.
KNOWLEDGE/SKILLS REQUIRED TO BE SUCCESSFUL IN THIS POSITION:
· Graduate of an accredited college or university with a nursing certificate or baccalaureate degree.
· Current licensure as a registered nurse in the State of Wisconsin.
· A minimum of two years' experience in the field of neuroscience nursing preferred.
· Basic computer knowledge and keyboarding skills.
TYPICAL PHYSICAL DEMANDS AND WORKING CONDITIONS:
· Primarily seated work but will require some position change including bending, stooping, and stretching.
· May involve lifting supplies up to 30 to 40 pounds.
· May occasionally need to assist with wheelchair transfers.
· Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment.
· Requires normal range of hearing and eyesight in order to communicate and function within this setting.
**This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of The Neuroscience Group of Northeast Wisconsin are expected to perform tasks as assigned by The Neuroscience Group of Northeast Wisconsin supervisory/management personnel, regardless of job title or routine job duties.